Embedding change: give your staff a good change experience

Liz Barron Head Shot

Organisations, and the people within them, make change for a host of very good reasons – a better customer experience, increased revenue, more rewarding roles or improved profitability. They often invest a lot of money and then focus solely on making it happen; leaving how to make the change stick until far too late. In…

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Argos – Implementing a new payroll system

Implementing a new payroll system is a major upheaval for any organisation. When this is managed in-house, conflicting priorities for different parts of the business can mean that new projects fail to gain the momentum that they need to succeed. Background Argos recognised the need to replace its payroll system as it was about to…

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