The Met Office – Process modelling and maturity mapping as the foundation for operating model transformation

Background With more than 3,000 forecasts delivered every day, powered by cutting-edge technology and world-leading science, the Met Office has a wide and complex process landscape. They needed to fully ‘map’ those processes in preparation for an external ISO 9001 audit, and then understand whether their current processes were mature enough to support a re-organsation…

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Overcoming resistance to change

George Tomlin Head Shot

They say people don’t like change. If you think about it that’s not entirely true – as individuals we move house, change jobs, even change our hairstyles. But when it comes to organisational change and business transformation, overcoming resistance to change can feel like the hardest part of the journey for everyone involved. In this…

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Engagement and communication to manage change

Communication and stakeholder engagement represent just one pillar of a robust change management programme, but without handling them effectively, change success is almost impossible to achieve. But what makes them effective? There are a number of key elements, and in this expert series, we focus on one that is often missed or ignored – why…

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Embedding change: give your staff a good change experience

Liz Barron Head Shot

Organisations, and the people within them, make change for a host of very good reasons – a better customer experience, increased revenue, more rewarding roles or improved profitability. They often invest a lot of money and then focus solely on making it happen; leaving how to make the change stick until far too late. In…

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The challenges of compliance-led change

Ian Holloway Headshot

New or updated legislation drives a lot of business change. It’s easy to see legislative change as a necessary evil – the cost to comply in time to avoid penalties. And yet, sometimes new legislation can open up opportunities for new products and services or to improve the customer, stakeholder and employee experience. In this…

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As-Is & To-Be for large scale business transformation

Melanie Rawlinson Head Shot

When a business is looking to change their commercial focus, it usually involves a new operating model and a degree of structural re-organisation. In this, the next in our Expert Series, we look at how the As-Is and To-Be approach will guide you, and why it’s important to get the org structure confirmed and agreed…

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Payroll Transformation: Know Your Requirements

Employee perks and benefits are differentiators for your employer brand. But there’s nothing more emotive than someone’s pay – and getting payroll wrong can have far reaching implications. In this expert series, we look at why the requirements for transforming payroll are so often rushed, and how investing as much time in getting them right…

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Training for successful change

Training is a crucial part of any change programme. It is often considered as a short stage at the end of the project but, after investing so much time, money and effort in planning and implementing a system or service change, it’s important to remember that the people involved in the day-to-day tasks need to…

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Managing complex projects and programmes

George Tomlin Head Shot

Complexity can be an instant barrier to change. For many organisations, that complexity quickly turns into complicated plans, competing objectives and stakeholder politics – and a set of budgets and timeframes that are so overwhelming the project never gets off the ground. In this expert series, we look which types of projects are more complex…

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Clarifying vision and business case

Chris Collins Head Shot

There is one common element in all successful business transformations: a clear vision of what is needed to be achieved from the outset. In this, the next of our expert series, we look at why visions for change can be so tricky to define and how they can work in tandem with a good business…

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Aligning People to Business Transformation

Can a project be truly successful without bringing people along as part of the transformation journey? In this, the first of our expert series, Simon Puryer looks at the true value of aligning people to business transformation, our approach and our insights. People must be the priority Aligning people with the change is the glue…

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