The Met Office – Process modelling and maturity mapping as the foundation for operating model transformation

Background With more than 3,000 forecasts delivered every day, powered by cutting-edge technology and world-leading science, the Met Office has a wide and complex process landscape. They needed to fully ‘map’ those processes in preparation for an external ISO 9001 audit, and then understand whether their current processes were mature enough to support a re-organsation…

Read More

Overcoming resistance to change

George Tomlin Head Shot

They say people don’t like change. If you think about it that’s not entirely true – as individuals we move house, change jobs, even change our hairstyles. But when it comes to organisational change and business transformation, overcoming resistance to change can feel like the hardest part of the journey for everyone involved. In this…

Read More

Using technology to change behaviour

If there’s one question everyone asks about change, it’s “how do I get people to adopt it?” You’ve launched the new system, process, or product – but your employees are still doing things the same way they always have. They persist with the clunky manual workarounds they always used to complain about, or refuse to…

Read More

Working collaboratively for inclusive change

Rebecca Quille Head Shot

We’ve all experienced situations where an external consultant joins to help make improvements only to then work separately from the project team. It always feels like they’re basing their decisions on data analysis or the top-down view, not as part of the team doing the work today and after the change has happened. In this…

Read More