Whether you’re transforming your end-to-end customer experience or improving a single touch-point – it needs to land smoothly with customers and employees to work.

i-Realise are the business readiness people. We help you analyse the customer service impact of business change, especially in complex or distributed organisations.

We bring a flexible and practical methodology coupled with senior people who have business-wide experience. They can interface with other functions to ensure change doesn’t disrupt the customer experience, and will join your team day-to-day to get the work done.

Your Customer Journey

How does process change impact your customer journey?  We work with you to analyse the end-to-end customer journey and consider the areas that could most benefit from change.

We can give you a clear picture of which areas will be most impacted and how to prepare for that.