Expert Series

Training for successful change

Training is a crucial part of any change programme. It is often considered as a short stage at the end of the project but, after investing so much time, money and effort in planning and implementing a system or service change, it’s important to remember that the people involved in the day-to-day tasks need to…

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Using technology to change behaviour

If there’s one question everyone asks about change, it’s “how do I get people to adopt it?” You’ve launched the new system, process, or product – but your employees are still doing things the same way they always have. They persist with the clunky manual workarounds they always used to complain about, or refuse to…

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Working collaboratively for inclusive change

We’ve all experienced situations where an external consultant joins to help make improvements only to then work separately from the project team. It always feels like they’re basing their decisions on data analysis or the top-down view, not as part of the team doing the work today and after the change has happened. In this…

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Managing complex projects and programmes

Complexity can be an instant barrier to change. For many organisations, that complexity quickly turns into complicated plans, competing objectives and stakeholder politics – and a set of budgets and timeframes that are so overwhelming the project never gets off the ground. In this expert series, we look which types of projects are more complex…

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Clarifying vision and business case

There is one common element in all successful business transformations: a clear vision of what is needed to be achieved from the outset. In this, the next of our expert series, we look at why visions for change can be so tricky to define and how they can work in tandem with a good business…

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Transitioning to business as usual

Making change stick is a challenge for most organisations and any kind of change project. In this, the second of our expert series, we look at why it’s vital to plan for the transition from project to business as usual, to ensure your investment is realised and to keep your employees engaged. One of the…

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Aligning People to Business Transformation

Can a project be truly successful without bringing people along as part of the transformation journey? In this, the first of our expert series, Simon Puryer looks at the true value of aligning people to business transformation, our approach and our insights. People must be the priority Aligning people with the change is the glue…

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