Why do 75% of change programmes fail to deliver lasting success?

In their lifetime, all organisations need to change. This may be to grow the business and drive profit, improve products or services, meet new regulatory demands or simply in response to market changes or competition. Whatever form it takes – M&A integration, implementation of enterprise software, or improving the business structure, systems or processes – change requires new process design to be delivered and implemented.

However, as many organisations have discovered, there is a big difference between a process-modelling exercise and the execution of a true process-transformation programme that drives meaningful and lasting change. Organisations that get it right tend to experience enormous benefit. Those that don’t can face costly failure.